Get in Touch With Us
Got a question about one of the casinos we've reviewed, spotted something that needs updating, or just want to tell us what you think of the site? This page covers the best way to reach the Best Casinos Canada team and what happens once your message lands in our inbox.
The Best Way to Reach Us
Email is the most reliable channel for getting hold of us. We read every message that comes in and try to reply within a couple of working days. Drop us a line at [email protected].
A quick line about what your message concerns — a specific casino, a bonus term, a factual correction, or general feedback — helps us route it to the right person and get back to you faster.
What We Can Help With
We cover Canadian online casinos, from established brands to new operators launching in the CAD market, so most enquiries fall into one of these areas:
- Questions about our reviews — if something in one of our casino write-ups or comparison tables isn't clear, ask us to explain how we reached that conclusion.
- Corrections — bonus terms, wagering requirements and payment options change often. If you've noticed something on our site that's out of date, tell us and we'll look into it.
- Site suggestions — if there's a new Canadian casino, a payment method, or a topic you'd like us to cover in more depth, we're happy to hear it.
- Partnership enquiries — if you represent a casino brand or an affiliate partner and want to discuss working with us, introduce yourself and explain what you have in mind.
- Concerns about safer gambling — if you or someone close to you is struggling with their gambling, mention this in your message and we'll point you towards appropriate support resources.
What Happens After You Get in Touch
Every message is read by a real member of our team, not answered by an automated system. We aim to respond within two working days, though this can stretch a little during busier periods — we'd rather give you a proper answer than a quick, unhelpful one.
If your question relates to a specific offer, such as a welcome bonus or free spins package listed on our site, let us know which casino and offer you mean. Terms like minimum deposit, wagering requirements and expiry dates vary between operators, and having the details up front means we can check them properly before replying.
Before You Write In
A few things are worth checking first, since they answer a lot of the questions we receive:
- Bonus terms — minimum deposits, wagering multiples and time limits — sit alongside each offer on our rankings, so check there before asking whether a promotion is still live.
- Licensing and payment details for each casino are covered in our individual reviews rather than on this page.
- If you're outside Canada and looking for casinos in a different market, some of our related content, such as our guide to trusted non-GamStop casinos in the UK, may be more relevant to what you're after.
A Note on What This Page Isn't
We're an independent comparison site — we research and rank Canadian online casinos, but we don't operate any of them, process deposits or withdrawals, or manage player accounts. If your enquiry is about a specific deposit, withdrawal or account issue, you'll need to contact that casino's own support team directly, since we have no access to individual player accounts.
What we can do is answer questions about how we researched and rated the operators listed on this site, correct anything we've got wrong, and take on board feedback about what would make Best Casinos Canada more useful to Canadian players. Thanks for taking the time to read this far — we look forward to hearing from you.